November 24, 2017
We believe in the service we offer to our clients, but sometimes it helps to hear it from others too. If you are considering using Robinson’s Portfolio as your selling agent, here is what our clients have to say:
To Sharon & Barry,
Just a little note to say ‘Thank You’ for your help and support during, what turned out to be, our stressful move. We really appreciate the efford you made for us.
Anna & Michael
Elaine & Steve Smith
Dear Clive, Sharon and Barry, Thank you so much for everything. You have really gone the extra mile for us.
Stephen & Noelle
The service and personal attention was extraordinary from start to finish, We should have no hesitation in recommending Robinsons Portfolio or using you again. Thank you Clive, Sharon & Barry.
Mr & Mrs Newby:
We met the team from Robinson’s Portfolio on a Tuesday lunchtime – by Saturday, they had sold our house and helped us to buy our dream home. From the outset, we were impressed by Clive’s knowledge of property – we have learnt so many technical terms from him! We were also impressed by the way Clive, Barry and Sharon worked together so effectively to put together a sales brochure, half page advert in the local press and organise an open day in less than 48 hours. Without their efforts, we wouldn’t have been able to buy the property that we had fallen in love with. Throughout the conveyancing process, Sharon gave regular updates on how everything was progressing, Barry provided reassurance when we needed it and Clive used his vast experience to guide us through the obstacles that we encountered along the way. There are so many estate agents to choose from in Bury St Edmunds and we will be forever grateful that we chose Robinson’s Portfolio and would recommend them without hesitation.
Mr Parkinson & Mr Wills:
‘From the moment our house was valued to the day we completed the sale of house, we experienced professionalism and efficiency at its best. We were extremely impressed with the marketing brochure with its accurate and vivid description of our property and subsequently the viewings which were conducted for us by Robinson’s Portfolio at our convenience if we were unable to do so ourselves. A small, friendly and helpful team guided us smoothly through to a successful conclusion, at all times keeping us up-to-date with the progress of our sale. So impressed were we with this independent, local agency, we went on to sell a second property and purchased our current home both with the help and expertise of Robinson’s Portfolio. Considering that moving house is one of life’s most stressful transactions, we doubt we could’ve found a better Estate Agent. We would most certainly recommend them to anyone.’
Mr & Mrs Garton:
‘Our first experience of Robinson’s Portfolio was about 2 years ago, when we contacted them as the Agents for a property for sale in a very desirable village near to where we were then living in Suffolk.
We were immediately impressed by the way in which Clive Robinson adopted such a realistic appraisal of the property in the context of what we explained our needs were, and showed a genuine interest in those needs, and we felt that when we were in a situation of actually putting our property on the market, we would definitely go with Robinson’s Portfolio in preference to other agents with whom we had had dealings.
We looked at a number of properties in Suffolk and elsewhere in the UK over the period from then to actually selling this year (August 2015), and were always reassured that we could ask Clive for advice without any obligation.
When we had definitely decided that we would move, Clive was very realistic, both in suggesting an appropriate price and also in a likely timescale. In the event we sold our property for that price and in that timescale!
After an attempt to put our property in the market in 2014, which proved abortive as the Surveyor’s Report on the property we wanted was damningly negative, Robinson’s were very willing to coast along without doing anything until we did find the property we wanted.
When this happened, Robinson’s acted very quickly with the advertising and setting up viewings, and even the fact that we were going to be out of the country for 4 weeks in the period leading up to the actual sale caused us no concern as we had complete confidence in the ability of Robinson’s to arrange viewings and keep us fully informed.
This confidence proved justified, and we had a significant number of viewings and constant feedback on them.
As regards the technical aspects of handling the sale, we were completely satisfied as things happened when and as we expected, and even a small unexpected hiccough with the state of our drains was dealt with tactfully and efficiently so that it did not become a problem.
In conclusion we would unreservedly recommend Robinson’s Portfolio as an Estate Agent in the Bury St. Edmunds area who offer efficiency and empathy in what can be a very stressful experience for the client.’
Mr & Mrs Hurry:
‘In May 2015 we placed our property on the market with Robinson’s Portfolio. From the initial meeting to discuss the marketing of our house to exchange and completion on the purchase of our new home we were impressed with the professionalism and expertise of the team at Robinson’s. We had not moved home since 2001 and subsequently found the process quite daunting. However, every question or query we had was answered promptly as was the feedback from viewings.
What most impressed us was Clive’s willingness to advise us on our search for a suitable property which was particularly helpful as we were looking at period properties. It was really helpful to be able to discuss potential properties with someone who had so much local knowledge.
At no time in the process did we feel pressured to find a property and viewings on our property were always carried out in a manner which was mindful of the stress involved in preparing for viewings whilst working and having a family.
We are very happy in our new home and do not intend to move again…however, if we were to we would have no hesitation in using Robinson’s Portfolio.’
Mr & Mrs Cullimore:
‘We could not have asked for a better service than that provided by Clive, Barry and Sharon. The professional manner in which they conducted every aspect of the marketing and sale of our house was excellent. In the days of internet estate agency, Robinson’s Portfolio serves as a shining example of how one can combine technology with personal service and achieve the objective of successful property selling.’
Mr Dowds & Mr Gardiner:
‘We found you all at Robinson’s Portfolio to be business like, helpful with suggestions and advice and we quickly considered you to be good friends. Hence we ask Barry to help us with our computer problems and always look forward to seeing you. We would have no problems recommending you to others and David our purchaser always talks warmly about you and how helpful you were when things looked like they were falling apart.’
Mr & Mrs Fitzjohn:
Clive and the team at Robinsons are probably the most professional firm of estate agents we have ever encountered and really do go the extra mile, throughout the selling process we never once felt out of the loop or pressured.
Robinsons prefer to conduct their own viewings which is a refreshing change to the service offered by the generic high street agents.
If you would be interested in a free, accurate, no obligation valuation please do not hesitate to contact Clive, Barry or Sharon on 01284 769694.